27 JANUARY 2017, WHITTIER, CA Southern California Material Handling (SCMH) launched Southern California’s first and only uptime guarantee for businesses whose operations involve material handling.
Mike Wolfe, SCMH Chief Operating Officer, announced comprehensive guarantees covering service, parts, new, premium pre-owned, and rental equipment. Detailing the benefits to customers of each guarantee, Wolfe emphasized that SCMH, more than ever, is positioned to fully support its products and services given the proven quality and reliability of its brands and its confidence in the competence of its manpower resources.
SCMH guarantees that:
- Brand new equipment will perform to customers’ satisfaction or SCMH will buy it back within 30 days.
- Customers can buy premium pre-owned forklifts from SCMH with 100% confidence in its performance or SCMH will take it back within 90 days.
- Zero breakdowns of lift trucks on SCMH’s PM service or labor and loaner are free.
- Lift truck parts will ship next day or customer gets it free.
- SCMH technicians will get to customer location within four hours of service call or first hour of labor is free.
- Rental delivered as promise or no delivery charges apply.
“The SCMH difference is, we are committed to bringing customers what we do best. Everyday. And we are prepared to back it up and stand behind our name.” Sales General Manager Alfred Gallegos shares.
The SCMH brand promise of Uptime Guarantee resulted from the collective inputs of its employees who went through internal exercises of what best represents their commitment. It was succeeded by rigorous training and values re-orientation associated with exceeding customer expectations. “As the market transforms, companies need to adapt, and SCMH has assured its customers time and time again, that it is continuously evolving to respond to their needs.” shares Ruben Muñoz West LA parts and service representative for over 10 years.
At the core of its business is providing service and maintenance for nearly all lift truck brands, types, capacities, of various applications. Jim Routh, technician of 17 years at SCMH is proud to support the Uptime Guarantee saying “we believe in the quality of our work and have always stood behind it, only this time, we’re prepared to deliver in bigger, bolder strokes.”
Details of the SCMH’s Uptime Guarantee may be viewed at https://www.scmh.com/uptime-guaranteed/ or by calling 1-866-SCMH-CAT for details and program qualification.
Southern California Material Handling is SoCal’s Uptime Guaranteed material handling solutions company for over 75 years. Because of SCMH’s commitment to performance, its customers are guaranteed zero downtime, on-time rental delivery, and parts fast or they’re free. Purchase brand new and premium pre-owned lift truck with confidence from SCMH as they are the only reliable company that backs up their equipment with a buyback guarantee. Love it, or they’ll take it back. Call SCMH now at 562-949-1000 or visit www.scmh.com.